FAQ

Frequently Asked Questions

Money transfer which you did via FMT, and got reference code, FMT guaranteed until the money received by the receiver.

You can find the nearest authorized FMT Branch, Franchise and Agency Services Points on our website or from our Call Centre. FMT call center number: 0850 4800 268

There is a special unit for your complaints and work requests in FMT HQ. You can also report your complaints and requests via the contact page of our website.

You can transfer money in USD / EUR and TL currencies from FMTHAN (Branches and Franchise Points), and receive the money from these currencies.

Sending prosedure; to make sure you give the correct reference code to the person who will receive your money. Receiving prosedure; Check the reference code you pass to authorities. İf the problem is not solved in both cases; Please refer to the agent representatives that operate or call the Call Center of FMT. FMT call center number: 0850 4800 268

You can learn up-to-date list of rates/fees table from all of FMTHAN (Branches and Franchise Points) and FMTBanco (Agent and Kiosks)

To receive money from FMT; you need to go nearest FMTHAN (Branch office or franchise) points, and applying in person to complete the following processes.

1. Fill the FMT Receive Money Authorization Form. (You must fill in the sender and recipient information.)
2. FMT , please give the instructions completed form and your identity to teller / agent.
3. FMT official agent will enter information to the FMT System which you gave with in authorization form. System will generate the transaction’s special document.
4. After agent gives you transaction document, please take the money from the official agent.

To send money from FMT, you need to go nearest FMTHAN (Branch office or franchise) points, and complete the following processes.

1. Fill the FMT Money Transfer Authorization Form. (You must fill in the sender and recipient information)
2. FMT , please give the instructions completed form and your identity to teller / agent.
3. FMT official agent will enter information to the FMT System which you gave with in authorization form. System will generate the transaction’s special document.
4. After agent gives you transaction document, please give the money to the official agent.
5. After completed transfer, you can tell a reference code in the transaction document to the your recipient.

FMT | Fast Money Transfer, authorized by the BRSA within the scope of Law No. 6493 is an Electronic Money and Payment Organization. Authorized organizations are published on the BRSA website. Click to see the Electronic Money Institutions.
click here.

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